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Haley and Quennie were both very prompt, courteous and efficient in handling my warranty claim. I greatly appreciate their service and Machrus for standing by their products and honoring their warranty. Thank you!.
Our greenhouse came during the offseason and so we had not assembled it. To our surprise, when we open the box it did not contain some of the parts that we needed. When I called the company, they were very helpful in finding replacements. The only drawback was that the parts catalog must have been outdated or something, because they were telling me they were about to send me a plastic part. However, we had a steel frame. The customer service rep was incredibly helpful and had to check with their warehouse about the mix up, but she did manage to get the right parts ordered for me in the next few days. Everything fit just fine after we received our parts. Thank you
Contacted upper bounce about them not sewing the sleeves so the round upper rods could go through. When I spoke to someone on the phone she said she was going to keep my case and would email me in 2-4 minutes after I spoke with her on the phone. She never emailed me, no one has called, nothing. I did call back and of course you can’t talk to the same person when you call back. So, no clue if the company will stand by their product or not because as of right now, it’s not looking like it.
Machrus Ogrow Plastic Connector Fits for models OG11767-PE
Our jump mat lasted barely two years, & was take apart & stored inside during winter. Customer service was not able to give an ETA when the mats will be available. This was a large investment that should have came with a disclosure stating that replacement mats are rarely available.
Ours is concreted into the ground with chain, we spent a lot of time ensuring it was secure & placed well in our yard. I’d really like to get the new mat so our kiddo can enjoy for a few more years.
Been waiting two years to get ahold of another one of these. Barely got one summer out it. PLEASE RESTOCK. I get the restock alerts, but they sell out in minutes. Can't believe we invested in this giant trampoline and can't get parts.
This will be my third cover. I’ve had to replace each cover as they don’t hold up in the Texas sun more than a couple of years. This one seems a little nicer than the previous two! I’m going to add a protective layer to help it last longer. If you’re looking at purchasing this from a number of different sources, I recommend purchasing from here.
High quality. Great price. Awesome service. What more is there??!
I’m super thankful to have these parts for our trampoline - it’s been out of commission for the last 9 months and now the kiddos can bounce away this summer
3 heavy boxes arrived and while the packaging could be a bit stronger, the customer service is outstanding for replacement parts. Installation is pretty straightforward with a good manual but I was happily surprised an application called Bilt existed. It was a step by step and piece by piece way of assembly with graphics. It took about 2 hours for the entire assembly with the only hang up being 3 different horizontal lengths of top flexible netting poles that were not easily identifiable. The frame is pretty beefy and should hold up over time. My only concern for longevity of it is the welds. Some of the joints are partially welded as opposed to fully welded around the circumference of the tubing. Time will tell but no complaints about the finished product. Pro tip: it is difficult to slide the multi-colored covers over the upright netting frames... so use some soapy water to help slide them on. Happy bouncing!
Awesome! Love the double doors and two windows on each side for airflow!
Great fit. Delivered within the indicated timeframe .
Still waiting for 2 parts that were out of stock, so can't use them yet. Seems like it takes awhile to have everything needed.
Wrong part ship
Our name is derived from the word Pharomachrus, which is the scientific name for the quetzal bird. With their singing and boisterous behavior, these feathered friends fit right in with our mission of being active, family-oriented and positive.
Looking for ways you and your family can have fun outside? Try our large variety of family products from Machrus! Not only do our products encourage physical activity, but they also help you create lasting memories with your family and friends.
Our family-friendly outdoor recreational products include swings, greenhouses, sports kits, winter sleds, kick scooters and trampolines, among others. Best of all, our products span all four seasons, so you can enjoy family lawn games no matter the climate or weather conditions.