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replacement mat worked great! Grandboys are happy... said
it "bounced" really good!
Machrus Upper Bounce Universal Trampoline Fiber Glass Rods To Replace Top Ring Of Net Enclosure For 15' Frame - 8 Pole Caps Included
I bought the 10ft trampoline pad for $62 and paid $20 for shipping. It was the wrong size. I contacted Machrus about returning the wrong size and buying the correct size. I was told that I would have to ship the product back to them at my expense and they were out of the size I needed. I went to a ups store to return the item in the same box, they wanted $173.88 and usps wanted $142. I contacted Machrus and informed them of the price to ship back. It took them 10 days and multiple emails to get a response. They couldn't do anything for me and told me that I should read their return policy before I buy. I have no problem paying $20 to ship it back to them but not willing to pay 3 times the amount of the product. Be careful buying from this company!
1:1 replacement for old upper bounce mat. Laid out the new on top of old in place and everything matched exactly. Switched the springs and safety net clips in place and dropped old one to the ground. Easy job.
It was initially out of stock but came back in stock a week later. This is a no brainer to replace the mat.
The shipment delivered to the wrong address the first time but Machrus was very quick to reship the parts and I now have the proper parts I needed.
Although the specs for our trampoline specified 7.5 inch springs, when these arrived, they were too long. Wendy was extremely helpful and arranged to have the correct 6.5 inch springs sent. Delivery was very fast. Great customer service!
After many attempts to piece together an enclosure set for an old trampoline, we found Machrus. The representative I spoke with helped me answer a number of questions to find the right set. It arrived quickly and was easy to install. Thank you!!!!
The ring was easy to install and does as it's intended to do. Keeps the net securely in tact to the poles. Good product.
Not sure how many years we had the first one, but it was many. It's been through 6 grandkids, multiple parties, several 4th of July events, two dogs, and the occasional fallen tree limb, I did stitch up a few minor tears, but the zipper finally gave way fom all ofthe above, and I ordered another one (which is already in place and working great!).
Love this tramp. I hope getting replacement mats will not be as hard in the future. Thank you!
Great springs! Just the right size for the trampoline we acquired with our new house. So wonderful to be able to refresh the ol' guy for our little ones.
I needed a replacement part and Wendy went far and above customer service. She was so fast, polite and efficient. The package was damaged in transit so she had to send it again. Amazing. So friendly and easy to work with. I love my trampoline and I'm on my way with my weight loss goals and rebuilding my muscles. Thanks a million.
Machrus Upper Bounce Round Trampoline Weather Cover - Weather-Resistant Trampoline Protective Cover
This is my fourth spring pad cover for my trampoline and all the previous ones have been from other companies and of clearly lower quality. The internal padding is denser on this one and the external vinyl (or whatever the material actually is) feels more flexible and thick rather than thin and crunchy. I have no doubt that this one will last longer than the previous ones
Our name is derived from the word Pharomachrus, which is the scientific name for the quetzal bird. With their singing and boisterous behavior, these feathered friends fit right in with our mission of being active, family-oriented and positive.
Looking for ways you and your family can have fun outside? Try our large variety of family products from Machrus! Not only do our products encourage physical activity, but they also help you create lasting memories with your family and friends.
Our family-friendly outdoor recreational products include swings, greenhouses, sports kits, winter sleds, kick scooters and trampolines, among others. Best of all, our products span all four seasons, so you can enjoy family lawn games no matter the climate or weather conditions.