Machrus Warranty

It is our ultimate goal to serve many happy customers.

Machrus Warranty Guaranteed all products

HOW TO FILE A WARRANTY CLAIM?

In order to file a claim and receive a prompt response, please provide us with the following information : a copy of the receipt from the store where you purchased your Machrus product and photo of the damage if applicable.

The warranty does not cover parts that show abuse or damage by wind, snow, weight overload or general neglect of maintenance.

FILE WARRANTY CLAIM

Machrus Warranty Guaranteed all products

TRAMPOLINES

JUMPING MATS

Premium Jumping Mats Supplied with All Trampolines

We will replace the defective part within six months from the date of purchase.

METAL PARTS

-Frame Parts -Structure Items -Frame Hardware -Springs

We will replace the defective part within six months from the date of purchase.

ALL OTHER PARTS

-Super Trampoline Pads -Weather Cover -PVC Parts -Enclosure Nets -Foam Sleeves

We will replace the defective part within thirty days from the date of purchase.

Machrus Warranty Guaranteed Greenhouses products

GREENHOUSES

GREENHOUSE FRAMES

We will replace the defective part within thirty days from the date of purchase.

REPLACEMENT SHELVES

We will replace the defective part within thirty days from the date of purchase.

COVERS

We will replace the defective part within thirty days from the date of purchase.

ALL OTHER PRODUCTS

We will replace the defective part within thirty days from the date of purchase.

Machrus Warranty Guaranteed all Swings products

SWINGS

Foam and Cloth

We will replace the defective part within thirty days from the date of purchase.

METAL PARTS

We will replace the defective part within thirty days from the date of purchase.

PLASTIC PARTS

We will replace the defective part within thirty days from the date of purchase.

ROPES & CHAINS

We will replace the defective part within thirty days from the date of purchase.

MISSING OR BROKEN PARTS

Everything should be great with your new trampoline, but you know how it is…stuff happens. If there is a shipping error or any missing parts, please reach out to us for assistance. In the event of an accidental mis-ship, you will need to return the item to the original place of purchase. If you are missing any parts, please let us know and we will work with you to get them to you or provide an alternative solution! If you are outside the warranty period, you will need to purchase the needed parts, so please check your packages upon delivery to ensure nothing is accidently missing! 😊

PRODUCT EXCHANGE

ALL OTHER MACHRUS PRODUCTS will have a 30 day warranty from the date of purchase.
**If the item is on sale there will be no warranty on the item**
You can contact the original place of purchase for their return options if there is an issue with the item.