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Machrus Warranty

It is our ultimate goal to serve many happy customers.
Machrus Warranty Guaranteed all products
How to file a warranty claim?

In order to file a claim and receive a prompt response, please provide us with the following information : a copy of the receipt from the store where you purchased your Machrus product and photo of the damage if applicable.

The warranty does not cover parts that show abuse or damage by wind, snow, weight overload or general neglect of maintenance.

FILE WARRANTY CLAIM
Machrus Warranty Guaranteed all products

TRAMPOLINES


JUMPING MATS

Premium Jumping Mats Supplied with All Trampolines

We will replace the defective part within one year from the date of purchase.


PREMIUM PADS

Premium Pads Supplied with All Trampolines

We will replace the defective part within six months from the date of purchase.


METAL PARTS

-Frame Parts -Structure Items -Frame Hardware -Springs

We will replace the defective part within one year from the date of purchase.


ALL OTHER PARTS

-Super Trampoline Pads -Weather Cover -PVC Parts -Enclosure Nets -Foam Sleeves

We will replace the defective part within ninety days from the date of purchase.




Machrus Warranty Guaranteed Greenhouses products

GREENHOUSES


GREENHOUSE FRAMES

We will replace the defective part within 6 months from the date of purchase.


REPLACEMENT SHELVES

We will replace the defective part within 6 months from the date of purchase.


COVERS

We will replace the defective part within 90 days from the date of purchase.


ALL OTHER PRODUCTS

We will replace the defective part within 90 days from the date of purchase.




Machrus Warranty Guaranteed all Swings products

SWINGS


Foam and Cloth

We will replace the defective part within 6 months from the date of purchase.


METAL PARTS

We will replace the defective part within one year from the date of purchase.


PLASTIC PARTS

We will replace the defective part within one year from the date of purchase.


ROPES & CHAINS

We will replace the defective part within one year from the date of purchase.

MISSING OR BROKEN PARTS

We make every effort to ensure that we ship our products in perfect condition. In the event that you receive your Trampoline, Greenhouse, Swing, Winter Sled, Party Sets or Kick Scooters with any of the parts missing or broken, Contact Machrus customer service for immediate replacement at no cost to you. If you made an error when purchasing your Trampoline, Greenhouse, Swing, Winter Sled, Party Sets, Kick Scooters or part, we will gladly make an exchange. However, you will be responsible for any shipping charges required for the exchange.
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